Customer Satisfaction — what you say…

and…how ‘what’ you say impacts your customer…

What you should, (and shouldn’t) be saying to your waiting customers…

It’s really important to think about the things you say to customers.

As with most things in life, what YOU SAY doesn’t always translate into what the customer THINKS you MEAN!

Let me give you a really simple example of something we say most days, usually when someone wants something from us.